Our Guarantee & Warranty - Emberly Chimney Cleaners Boulder

The Emberly Chimney Cleaners Boulder Guarantee

We stand behind every chimney sweep, inspection, and repair we complete in Boulder with the 365-Day Done Right Promise. If our work isn’t right, we make it right. No runaround, no rebooking fees, no “that’s not covered.” Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job left with a written price agreed beforehand and a documented photo record after. That practice became Clause 4 of the Haven Standard, and we haven’t skipped it once. In Boulder’s freeze-thaw climate, where water intrusion turns small crown cracks into costly rebuilds, having a dated photo archive matters. We guarantee our workmanship for a full year because chimney problems don’t always show themselves in the first week. If something we touched fails because of how we did it, we come back and fix it. That’s the Haven Standard, and it’s how we’ve operated since day one.

Call (970) 598-0453

What’s Covered

• Workmanship on every repair and installation. If a joint we sealed leaks, a liner we fitted shifts, or a cap we installed fails because of our labor, we return and correct it under the 365-Day Done Right Promise.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex liners, HeatShield refractory products, Gelco and Famco caps, Olympia Chimney components, and Copperfield supplies. If a manufacturer defect slips through, we handle the exchange. You don’t chase warranties with a distributor you’ve never heard of.
• Complete jobsite cleanup. Chimney work is messy by nature. We guarantee your Boulder home is left as clean as we found it, with soot, debris, and old masonry hauled away. If we missed something, call us and we’ll return to finish the cleanup.
• On-time arrival with real communication. Under the Haven Standard, you get a named technician, a text when they’re en route, and a license number you can verify. If we’re running behind due to weather or traffic on Boulder’s mountain-access roads, we call. No-shows aren’t covered by a guarantee because they simply don’t happen.
• Honest, written pricing before any work starts. Haven Standard Clause 1 requires a written price, written scope, and written warranty delivered before the first tool comes out. No surprises, no “while we were up there” add-ons, no pressure to decide on the spot. The price you approve is the price you pay.

Our Satisfaction Promise

If you’re not satisfied with our work, we want to know within 365 days. Call (970) 598-0453, any time, day or night. A live person answers, not a voicemail tree. We’ll schedule a return visit at no charge, review the photo record from your original appointment, and determine what needs correction. Corrine Halstead, Owner, personally reviews every complaint that reaches our office. Most issues resolve in one visit because we already have the documentation to see what changed. In cases where the original scope needs expansion, we’ll quote the additional work in writing before proceeding, same as always. We don’t argue about whether a problem exists. We look at the photos, we look at the chimney, and we fix what we got wrong. That’s the Done Right Promise, and it’s been stamped on every job since 2009.

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After

Licensed & Insured Backing

Licensing and insurance are the real guarantee behind every promise we make. We’re state-licensed and carry full insurance and bonding, which means if the unexpected happens, your Boulder home and our crew are both protected. This isn’t abstract paperwork. It means if a technician is injured on your property, you’re not exposed. It means if accidental damage occurs during a chimney liner installation or crown rebuild, there’s coverage in place to make you whole. We display our license information on every page because we want you to verify it. Background-checked, uniformed technicians aren’t a marketing line, they’re a condition of our coverage and our standard. In a trade where technicians work on roofs, handle heavy masonry, and enter confined flue spaces, proper licensing and insurance separate professionals from liability risks. We carry both, without exception, on every job in Boulder County.

Free Second Opinion on Any Written Estimate

Bring us a competitor’s written quote for chimney repair, liner replacement, or rebuild work in Boulder. We’ll review it against what our camera inspection shows, item by item. If their scope is accurate and their price is fair, we’ll tell you. If something’s inflated, unnecessary, or technically wrong, we’ll explain why in plain terms and give you our own written estimate to compare. No charge for the review. No pressure to switch. We’ve been doing this since 2009 because informed homeowners make better decisions, and better decisions mean fewer emergency calls later.

What You Walk Away With

Every Emberly Chimney Cleaners Boulder visit ends with documentation you can hold in your hand or pull up on your phone. The written price and scope, signed before work began. The written warranty, covering our 365-Day Done Right Promise. The photo record, Clause 4 of the Haven Standard, showing liner condition, crown integrity, creosote classification, and any areas of concern. In Boulder’s variable climate, where sudden temperature swings stress masonry and moisture finds every gap, this archive becomes evidence of what your chimney looked like on a specific date. When you sell your home, when your insurance asks, or when you’re deciding whether a repair can wait another season, you have dated, geotagged documentation from a licensed professional. That’s not an extra. That’s standard.

Camera Inspection Included on Every Visit

We perform an NFPA 211 Level 2 inspection with camera scan on every job, not just when we suspect damage. The camera climbs the flue and documents liner condition, joint alignment, and creosote buildup class. Class I creosote is fluffy soot, easily brushed. Class III is glazed, tar-like, and requires chemical treatment or rotary removal. We name what we find, show you the footage, and explain what it means for your burning season. No guesswork, no “trust me, it looks bad up there.” You see what we see. This practice, continuous since 2009, became the foundation of Clause 4. In Boulder, where many homes burn wood for supplemental heat through long winters, knowing your exact creosote status matters for both safety and insurance compliance.

How to Invoke the Guarantee

Call (970) 598-0453. State your concern. Have your original job date ready, and we’ll pull the photo record while you’re on the line. For issues within the 365-day window, we schedule priority return service. For questions about documentation, pricing, or scope, Corrine Halstead or a senior technician calls back within one business day. We don’t route guarantee claims to a call center in another state. The same team that did the work, or Corrine directly, handles the resolution. That’s how an independently owned and operated company works under the Haven Standard.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Boulder, serving Boulder since 2009.